Adhere to policies when responding to customer requests

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Reference no: EM132113730

Your company prefers that all employees adhere to policies when responding to customer requests. A few months ago, you waived the policy and gave a customer an extension on her account. Until today, you have forgotten about the incident. A different customer called to request an extension. When you denied the customer’s request, citing the policy, the customer responded by saying that he knew you had wavier the policy for the other customer. How can you respond to this situation and keep both the customer and your company happy?

Reference no: EM132113730

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