Reference no: EM132984573

Identify and discuss the most appropriate type of intervention for addressing the problems at Bathopele. In your discussion, also describe any three (3) examples of this type of intervention concerning employee performance, retention and labour relations.

Some years ago, Bathopele Paint Manufacturers acquired Chameleon Paint and senior leaders from each company were charged with creating a unified, single process for handling the work of their divisions. By 2010, Chameleon Paint had earned a reputation as one of the least productive plants in the company. Labour relations and performance were at an all-time low and absenteeism was rampant when Bathopele finally decided to act. Realising the seriousness of the situation, plant managers tried something new - they sought direct input from labourers about all aspects of the plant operations. In a series of change management meetings held over an eight-month period, the new team created vision and mission statements, identified their rules of engagement, made staffing decisions, refined communication mechanisms, streamlined processes and contracted teams to execute the new processes. To oversee this change process, Bathopele appointed Sarah Mpofu, who has been working as an internal OD practitioner. Although the OD programme eventually cost Bathopele more than R1,5 million, it paid off in the long run through greater performance, employee retention and improved labour relations. For example, the number of pending grievances plummeted from 2 000 in 2012 to only 32 by 2020. Absenteeism dropped as well, from more than 27% to less than 3%. In fact, by 2020 Chameleon Paint plant was recognised as one of the most productive and best-run divisions in the entire Bathopele organisation.