Address your presentation to your new customer service

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Reference no: EM133595213

Problem: You are a corporate trainer for XYZ organization. You have just been tasked with developing and deploying a training program for new customer service representatives discussing how to reply to clients. XYZ uses a seven-process framework to reply accurately and provide a great customer experience. Your presentation will address: assessment, investigation, classification, resolution, confirmation and coordination, tracking. Provide a slide for each reply function and address your presentation to your new customer service representatives using possible fictional examples of XYZ.

Reference no: EM133595213

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