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Address underlying needs and eliminate blame

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Reference no: EM132821299

Answer the following questions:

If we can't offer service to this client, then we might as well close up shop.

Reframe the following statements so they meet the main criteria of positive communication, that is, they address underlying needs and eliminate blame. 

  • Two thousand salespeople in this city and I ended up with you.
  • The union representative is useless.
  • You are a deadbeat client!

Change the following closed questions to open-ended questions: 

  • Do you like having the consultant work with you?
  • Do you plan on being in this same position in five years?
  • Will you mentor Mary to take over your position when you retire?

Reference no: EM132821299

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