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Address the issues with the it product

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Reference no: EM132360952

A current IT product is the #1 issue reported via the helpdesk. You also know that this product is taking significant amount of your staff's time with tickets escalated to them. Customers continually complain and are looking to you to fix the problem. You don't own this IT product, that belongs with another group. When bringing these issues forward to the product owner, you are told that it isn't really an issue or that it's a problem with the vendor. 'It is what it is'.

What would your approach be to address the issues with the IT Product? What do you tell your customers?

Reference no: EM132360952

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