Reference no: EM133165349

BSBPEF502 Develop and use emotional intelligence

Recognise and Address Emotional Intelligence of Others

Task Overview
This part of the project will require you to recognise and address the emotional strengths and weaknesses of others. Specifically, you will be required to:
• Interact with co-workers and observe their emotional states
• Develop plans for identifying and responding appropriately to a range of emotional expressions
• Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace
• Demonstrate consideration of the emotions of others when making decisions

Resources Required:
To complete this project, you will need access to the following:
• A workplace that will allow you access to:
o People, including:
• Co-workers met with in Task 1.4
• At least two relevant stakeholders

Templates required to complete this project are provided within this workbook.

Task 2.1 Assessing Emotional Expression of Co-Workers
1. Seek an opportunity in the workplace to observe and analyse the emotional responses of the co-workers you met with in Task 1.4.
2. Locate the Team Emotional Intelligence Profile template within this workbook. Use this template to record your observations on your co-workers.
3. Observe each co-worker and their emotional responses to situations in the workplace. Document each co-worker's interactions.
Each co-worker must address all issues present in their interactions.
Complete at least one profile for each co-worker observed.
4. Record your observations in the Team Emotional Intelligence Profile. The Team Emotional Intelligence Profile must contain the following information:
• The emotion each co-worker expressed upon observation
• Analyse each emotion through the following steps:
o Identify at least one emotional cue that indicates the emotion your co-worker expressed.
Emotional cues are verbal or non-verbal hints that indicate someone's emotional state. These cues include but are not limited to:
• Facial expressions
• Body movements
• Tone of voice
Though your identified emotional expressions must differ, the emotions and cues you identify for each emotional expression can be similar.
o Identify at least three emotional expressions
Emotional expressions refer to how one outwardly communicates their emotional state. These expressions can be either verbal or non-verbal, e.g.
• Crying
• Pacing around a room
• Venting to a co-worker
5. Have each of your co-workers sign the profile you made for them to ensure that all assessments are accurate and appropriate. All signatures must be handwritten.

6. Secure proof of each interaction with each co-worker. This will be submitted as supplementary evidence at the end of this task.
This can include but is not limited to the following:
• Meeting minutes
• Video recording
• Email threads
7. Submit the following to your assessor:
• Supplementary evidence of your interaction with each co-worker
• At least two copies of the Team Emotional Intelligence Profile

Task 2.2 Developing a Plan to Identify and Respond to a Range of Emotional Expressions
1. Locate the Emotional Expression Plan template within this workbook. Use this template to create a plan for identifying and responding to emotional expressions.
2. Based on the observed emotional expressions of your co-workers from their Team Emotional Intelligence Profiles in Task 2.1, create a plan to identify and respond to a range of emotional expressions.
The plan must contain the following:
• At least three emotional expressions observed from your co-workers in Task 2.1
For each emotional expression, identify the following based on the information gathered in your Team Emotional Intelligence Profiles from Task 2.1:
• At least one method of identifying the specified emotional expression
• At least one method of responding to the specified emotional expression
For each method, you must include:
• At least one expected outcome
• Planned date of implementation
Record all information in the Emotional Expression Plan found within this workbook.
3. Ensure to leave the following sections blank:
• Actual Outcome
• Actual Date of Implementation
These sections will be completed in a succeeding task.
4. Have your assessor sign the Assessor Declaration Form to assure their approval of your plan. Their signature must be handwritten.
5. You are not required to submit the Emotional Expression Plan in this task.

Task 2.3 Applying Techniques in Dealing with Others
1. To complete this task, you must interact with the co-workers you met with in Task 1.4 on at least three separate occasions to implement your Emotional Expression Plan. Throughout the implementation, you must also be able to apply techniques that:
a. Indicate flexibility in dealing with others in the workplace
b. Indicate adaptability in dealing with others in the workplace
c. Show consideration for the emotions of others when making decisions
2. Locate the following templates provided within this workbook:
• Reflective Journal
Use this template to record your reflections while applying your emotional expression plan.
• Third-Party Report
This template outlines all the skills you need to demonstrate in this task. Provide your co-worker a copy after interacting with them.
3. Review your partially completed Emotional Expression Plan from Task 2.2. Your plan will be used as basis for completing the Third-Party Report in this task.
4. Interact with each co-worker you observed in Task 2.1 on at least three separate occasions to implement each of the following identified methods from your Emotional Expression Plan:
• Identifying emotional expression
• Responding to emotional expression
During the interactions, you must apply the following:
a. At least one technique that indicates flexibility in dealing with others in the workplace
Flexibility refers to how willing you are to compromise with others to meet their needs and how this affects your ability to make decisions.
b. At least one technique that indicates adaptability in dealing with others
Adaptability refers to how well you adjust your response to how someone expresses their emotions and how this affects your ability to make decisions.

c. At least two techniques that show consideration for the emotions of others when making decisions
Techniques that show consideration for the emotions of others when making decisions can include but is not limited to the following:
• Adjusting to the emotional responses of others when presenting a decision they may not like
• Asking for others' suggestions for alternative decisions
5. After each interaction, record the following on your Emotional Expression Plan:
• Actual date of implementation for each method
• Actual outcome for each method found in the Emotional Expression Plan
After each interaction, provide each co-worker with at least one copy of the following templates provided within this workbook:
• The completed Emotional Expression Plan from Task 2.2
Your co-workers will use this as basis for their feedback.
• Third-Party Report
Your co-worker's feedback will be recorded in the Third-Party Report.
a. At least two techniques that show consideration for the emotions of others when making decisions
Techniques that show consideration for the emotions of others when making decisions can include but is not limited to the following:
• Adjusting to the emotional responses of others when presenting a decision they may not like
• Asking for others' suggestions for alternative decisions
1. After each interaction, record the following on your Emotional Expression Plan:
• Actual date of implementation for each method
• Actual outcome for each method found in the Emotional Expression Plan
After each interaction, provide each co-worker with at least one copy of the following templates provided within this workbook:
• The completed Emotional Expression Plan from Task 2.2
Your co-workers will use this as basis for their feedback.
• Third-Party Report
Your co-worker's feedback will be recorded in the Third-Party Report.
2. Complete your Reflective Journal by identifying the following:
• At least one instance where the learner applied a technique that indicates flexibility in dealing with others in the workplace
• At least one instance where the learner applied a technique that indicates adaptability in dealing with others in the workplace
• At least two instances where the learner applied techniques that show consideration for the emotions of others when making decisions
The instances identified in your Reflective Journal must be based on each of your co-worker's findings found in the Third-Party Report for each interaction you had.
Detailed instructions are provided in the Reflective Journal.
3. Submit the following to your assessor:
• Completed Emotional Expression Plan
• Completed Reflective Journal
• At least three completed copies of the Third-Party Report, one for each interaction

Skill Requirement 1
Describe at least one instance where you applied a technique that indicates flexibility in dealing with others.
Specify at least one technique used in the identified instance and briefly explain how the identified technique was applied.

Skill Requirement 2
Describe at least one instance where you applied a technique that indicates adaptability in dealing with others.
Specify at least one technique used in the identified instance and briefly explain how the identified technique was applied.

Skill Requirement 3
Describe at least two instances where you applied techniques that showed consideration for the emotions of others when making decisions.
Specify at least one technique applied for each identified instance and briefly explain how each identified technique was applied in their respective instances.

Task 2.4 Identifying Improvement Areas for Emotional Intelligence
1. To complete this task, you must consult with at least two relevant stakeholders to identify improvement areas for your own emotional intelligence. The relevant stakeholders you must consult with can include the following:
• Co-workers you interacted with in Task 2.3
• Your supervisor
2. Arrange a consultation with at least two stakeholders. During the consultation, identify at least two improvement areas related to emotional intelligence.
The consultation can be about any area of emotional intelligence in relation to either of the following:
• Your performance in Task 2.3
• Your general workplace behaviour
The improvement areas can include the following:
• Instance during Task 2.3 where you did not apply the following:
o Flexibility in dealing with others in the workplace
o Adaptability in dealing with others in the workplace
o Consideration of the emotions of others when making a decision
• Areas where you can demonstrate better emotional intelligence, which include:
o Self-awareness
o Self-management
o Social awareness
o Relationship management
3. Secure written evidence of the consultation that includes at least two areas of improvement for your own emotional intelligence.
Written evidence can include:
• Email correspondence
• Meeting minutes
4. Submit the written evidence of the consultation to your assessor.