Reference no: EM133104410

Using this scenario:

• Shannon shows up to work approximately five minutes late one morning, walking silently and quickly to punch in at the time clock near the front desk.
• Sarah, the front desk manager, says, "Good morning, Shannon." Shannon punches in and heads into the shop to his desk. Sarah rolls her eyes, picks up the phone, and dials the on-duty manager to alert him that Shannon just arrived and should be reaching his desk at any moment.

Create Block Business Letter with the following requirements:

• Address the communication issue from your chosen scenario.
• Provide bad news from the company to the recipient.
• Concentrate on the facts of the situation.
• Use either the inductive or deductive approach to structure your message.
• Address the current and past context of the situation considering your recipient has previously requested a review of the situation.
• Include the proper introductory elements of the sender's address, date, recipient's address.
  • You may create any details necessary in the introductory elements to complete the assignment.
• Provide an appropriate and professional greeting or salutation.
• Format:
• Your block business letter should follow the form of Model 7B. Developing the Components of a Bad-News Message example in the textbook:
  • Reveals subject of message and transitions into reasons.
  • Supports refusal with logical reasoning.
  • States refusal positively and clearly using complex sentences and positive language and ends with a forward-looking message to enhance goodwill.