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Question: Imagine you are the Personal Assistant to Gavin Stead, Managing Director at CBSA. Gavin has requested you to prepare a draft communication protocol to support the business during the COVID-19 Work from Home situation. Specifically, the protocols will address management of incoming telephone calls, and team communication.
Gavin has asked that you communicate with Division Managers at CBSA to get their input and clarification on team needs relating to communication while working remotely. You have been asked to present the draft protocols to the Managing Director in 2-days' time.
Your email must:
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