Address real estate agency policies

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Reference no: EM132967536

Scenario: It is two months since you have listed Monica's property and still the unit has not been sold. The tenant has vacated the property and you have had some interest displayed by potential buyers who have inspected the property but they have not made an offer.

Monica arrives at your office angry and upset. She tells you that you have not done enough to properly market and sell the property and that she is going to go to another agency. She believes that she is entitled to a refund of all advertising costs as you have provided in- adequate service.

? Address Real Estate Agency policies and procedures regarding conflict resolution and customer complaints.

? Take into account any ethical and conduct standards that apply.

QUESTION: What are the ethical and conduct standards that apply to this situation?

Reference no: EM132967536

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