Activity will need to be observed

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Reference no: EM133776907

Question

This activity will need to be observed. The assessor has a checklist of criteria they will base your assessment on. Across four service periods, you must implement and monitor the policies and procedures you have developed in activity question one. You should: Communicate the policies and procedures to staff, along with the expectations that need to be met; for example, this may be in: o a staff meeting o individual discussions with people o emails Provide staff with access to these in written formats Provide staff with access to the policy and procedure relevant to customers, and inform them on how this should be used and made available to them Support staff to follow policies and procedures by providing or arranging training on at least one occasion Act as a positive role model to staff, such as demonstrating correct policy or procedure use Monitor the use of these policies and procedures at the organisation for correct quality customer service; this must include observations and using systems to obtain feedback from staff and customers to identify issues or improvements.

Reference no: EM133776907

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