Reference no: EM132302206
1. The objective for ________is to support the overall business continuity management process by ensuring that the required IT technical and services facilities can be recovered within required, and agreed, business timescales.
availability management
capacity management
service level management
IT service continuity management
2. Which of following activity is performed in information security management?
Planning, design and improvement of availability
Analysing current services and service level requirements
Interfaces, dependencies and consistency between the service catalogue and service portfolio
Communication, implementation and enforcement of the security policies
3. The purpose of the _________ is to obtain value for money from suppliers and to ensure that suppliers perform to the targets contained within their contracts.
supplier management process
information security management
availability management
service catalog management
4. The objective of ___________is to build and deploy IT services by also making sure that changes to services and Service Management processes are carried out in a coordinated way
service design
service operation
service strategy
continual service improvement
service transition