Activity-based costing in customer relationship management

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1. Explain how order management and customer service are related.

2. Describe the two approaches to order management. How are they different. How are they related.

3. What is the role of activity-based costing in customer relationship management? In customer segmentation?

4. Compare and Contrast the concepts of order-to-cash cycle time and order cycle time.

5. Explain the impacts of order cycle time length and variability on both buyer and sellers.

6. Explain why inventory costs and inventory levels have declined relative to GPD over the last 20 years. Is it beneficial to the economy? Why or why not.

7. What are the major components of inventory carrying cost? How would you measure capital cost for making inventory policy decisions?

8. How can inventory carrying cost be calculated for a specific product? What suggestions would you offer for determining the measure of product value to be used in this calculation?

9. Explain the differences between inventory carrying costs and ordering costs.

10. Why is it usually more difficult to determine the cost of lost sales for finished goods than it is for raw materials inventories.

Reference no: EM132217989

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