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Active listening in conflict and change management

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Reference no: EM133719565

Questions

1. What do you think Jessica did right or wrong? How would you have dealt with this situation?

2. How would you address the conflict at Harmony Hospital between the medical director, Alex, and the nursing staff using empathy and active listening?

3. What is the importance of active listening in conflict and/or change management?

Reference no: EM133719565

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