Reference no: EM133037365
1) Melisa Binge, one of the marketing executives at the Wealth and Prosperity Bank (WPB), has been given a target to prospect for 100 new accounts per quarter. When prospecting for new clients, Melisa should try to identify qualified prospects. Describe any three (3) attributes that she may use to qualify her prospects?
2) Organizations operating within the financial sectors must, by law, ensure that their customers' information is kept confidential.
a) Identify two (2) laws that place this responsibility on financial organizations.
b) Discuss any two (2) measures that a financial organization may put in place to protect its customers' information.
3) You work at WP Bank. Mark Hingle, a young and upcoming business executive who has just celebrated his 25th birthday is sitting at your desk. He wishes to get married and start his family by the summer of next year and therefore wants to further build his wealth to take on these responsibilities. Based on Mark's profile, identify a financial plan, of your choice, that you would
recommend to him, explaining one (1) way in which the plan will benefit him and his future family.
4) Organizations operating within the financial sector are highly regulated through the activities of a number of groups/bodies. One such body is the Financial Services Commission(FSC). Briefly state the role of the FSC?
5) Every product or service offered to customers must have features and benefits, which the customer service representative will be required to explain to the customers. How would you differentiate between the features and benefits of any product?
6) When responding to customers 'enquiries in a face-to-face interaction, you should behave in a manner that protects your firm's image. Describe three (3) behaviours that you are expected to display when in face-to-face interaction with customers.
7 ) As a supervisor in the customer service department, you will lead and motivate your team in the achievement of the department's goals. Discuss one (1) style of leadership that you would adopt to guide and motivate your team.