Achieve organisational goals

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Julie is the head of mathematics at Garden Hill High School. The IT department is responsible for managing all computer networking equipment including laptops, servers and printers. The Manager of Operations decides the policies that IT must follow, including the budget relating to all IT resources and equipment acquisition. Two days before the year 11 students sit exams, Julie attempts to print the mathematics exams. Shortly after sending the exams to the printer, the job is paused. Julie notices that the printing budget for the mathematics department has run out.

Julie goes to the IT department to request extra credit to be applied to the department's print balance and is met with resistance. The IT manager claims that their policy doesn't allow them to add extra print credit until the start of next term. Julie explains to the IT Manager that there are 150 exam papers to print otherwise the students will be unable to sit their exams

What communication strategies should be used at Garden Hill High to achieve organisational goals?

Reference no: EM132549420

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