Reference no: EM132265601
1. The consumer buying process begins when:
- they enter a store.
- physical needs become greater than psychological needs.
- performance risk is minimized.
- consumers recognize that they have an unsatisfied need.
2. Consumer goods classes (convenience, shopping, etc.) are based on the:
- characteristics of the product.
- importance of the product’s brand name.
- buying habits of consumers.
- age, income, and occupation of consumers.
3. The intangibility of the service means that:
- advertising or other forms of promotion are of little importance to the services marketer.
- unused capacity cannot be shifted from one time period to another.
- brandnames or trademarks can’t be used because they must refer to tangible goods in order to be effective.
- the value of a service may be based on a customer’s experience.
4. According to the concept of the product life cycle,:
- new products may pass through a life cycle stage quickly, virtually skipping it.
- products spend a predetermined amount of time in each stage of the life cycle; this time span is determined by the product category.
- most products require the same level of marketing throughout their life cycle.
- all products begin at the introductory stage and move through the life cycles stages at a steady rate