Above and beyond call of duty-someone to admire and respect

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Reference no: EM132274770

Mercy Health System has two staff awards: “Above and Beyond the Call of Duty” (ABCD) and “Someone to Admire and Respect” (STAR). Both are intended to recognize individuals for exceptional effort. Nominations come from patients, colleagues, or guests. A committee reviews and ranks them. Personal letters are sent to the awardees’ home address, and recipients are identified in departmental meetings. Similar programs (they have various names) often involve small prizes, like a dinner-for-two gift certificate. Bronson has a gift drawing for recipients. Should every well-managed healthcare organization have a similar program? Can you describe to a customer stakeholder why the program is (or is not) a good idea?

Reference no: EM132274770

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