About the types of positive language and approaches

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Question

Complete the table below about the types of positive language and approaches when addressing negativity, complaints, and conflicts.

? Identify at least two types of positive language to use when dealing with each situation provided below.

? Identify at least two types of positive approaches to use when dealing with each situation provided below Customer Service Situations Types of Positive Language Types of Positive Approaches

a. Dealing with customer's negative comments i. ii.

b. Dealing with customer's complaints i. ii. Customer Service Situations Types of Positive Language Types of Positive Approaches

c. Dealing with conflicts between customers i. ii.

Reference no: EM133621202

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