About psychological factors affecting consumer behavior

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Reference no: EM132219321

1. An excellent reason to keep a “dog” using the BCG portfolio analysis is that:

-   internal product champions would be upset if the “dogs” were eliminated.

-   it complements or boosts the sales of another product.

-   the inventory maintenance costs are lower than the disposal costs.

-   the market might turn around, and the firm would be well-positioned for future growth.

2. Which of the following is an example of primary data that would be used by the Ashton-Drake Galleries to determine the popularity of its Precious Moments doll series?

-   an article on Precious Moments found in Parade, the Sunday magazine found in many newspapers.

-   data gathered by a doll collectors club about its membership.

-   observing how individuals react to the dolls when they first see them.

-   responses to a mail survey by National Family Opinion on how likely someone is to buy a collectible doll.

3. Which is WRONG about psychological factors affecting consumer behavior:

-   consumer attitudes are fairly easy for marketers to change, leading to much brand switching.

-   consumers often find it difficult to fully describe their buying motives.

-   learning through generalization helps to account for the popularity of families of consumer product brands.

-   people selectively attend to stimuli, e.g., commercials, which are familiar or anticipated.

4. With regard to our authors’ 5-stage model of consumer decision making:

-   consumers try to reduce purchase risk by purchasing high-priced products.

-   group influences begin to affect consumer behavior at the alternative evaluation stage.

-   marketers can reduce a buyer’s post-purchase dissonance by keeping in touch with him/her.

-   need recognition is triggered by stimuli within the consumer, leading him/her to seek out products.

5. One of the advantages of selling specialty goods & services is that when consumers want them, they will:

-   consider many alternatives.

-   expect them to be offered conveniently.

-   question the price.

-   search for them.

Reference no: EM132219321

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