About providing quality guest service

Assignment Help Operation Management
Reference no: EM133345148

Answer questions in "Your Opinion Counts".

1. Assume that you are a hotel manager who is very concerned about providing quality guest service. List three critical topics you would discuss in a guest service training session presented to all new employees at the time of their new hire orientation.

2. Sometimes even very good employees are reluctant to change. Assume, for example, that a specific housekeeping procedure had been utilized for many years at a property. A change is necessary because of numerous guest complaints. What tactics could you, a manager, use to reduce the employee's resistance to change as the new procedures are implemented?

Reference no: EM133345148

Questions Cloud

Expose children to artists from diverse cultures : What experiences could you provide to expose children to artists from diverse cultures. How would you use the evaluation outcomes to inform future practise?
Customer expressed desire for focused design : A customer expressed a desire for a focused design. What is an effective approach to satisfying the voice of the customer? Provide an example.
Draw map of supply chain for leapfrog : Draw a map of the supply chain for LeapFrog, indicating clearly upstream and downstream supply chain partners and first and second tier suppliers.
Creating deliver of goods and services : Provide an example of Hard Technology as is relates to creating deliver of goods and services.
About providing quality guest service : Assume that you are a hotel manager who is very concerned about providing quality guest service.
Service process you come into contact with on regular basis : Identify a service process you come into contact with on a regular basis. Discuss specific aspects of how the process might be improved.
Blaming the victim syndrome : What are the four types of accidents? What do we mean by the expression, "blaming the victim syndrome"?
Diversity challenges-johnson and johnson management : What diversity challenges do you think Johnson and Johnson management and employees face due to their presence as worldwide organization?
How are art-culture and heritage funded in canada : Why is it important (for both the individual and the community) to participate in art, culture or heritage programming?

Reviews

Write a Review

Operation Management Questions & Answers

  Define pricing and the two approaches to pricing

Define pricing and the two approaches to pricing. Outline the advantages and disadvantages of each approach.

  Describe current human resource functions

Describe how the components of the Hawthorne study are incorporated in current human resource functions. What was the main idea behind this study? How have you been impacted by the components of this study in your current or past work setting

  Factors favors push strategy

Which of the following factors favors a push strategy? In terms of communication strategy of company, which of the following factors favors a pull strategy?

  Another person made while communicating with you

Have you ever been put off by biased word choices that another person made while communicating with you (in writing or in person)?

  Consumer price index represents the average price changes

The Consumer Price Index represents the average price changes for the price of goods and services in how many regions?

  Describe english as a universal language

We can estimate that there are definitely above 1.5 billion speakers of English globally. Using the SWOT analysis,describe English as a universal language and w

  Analyze apples social media performance

Analyze apples social media performance. explain the apparent strategy based on what you see publicly presented.

  Valuation in deciding whether to pursue potential venture

Why might it not be a good idea for the entrepreneur to rely on the investor's valuation in deciding whether to pursue a potential venture?

  Serve to increase return on assets

"Goodwill" is an asset account that develops in the course of acquisitions and mergers. It is an intangible asset that represents the amount over fair market value that an acquiring company pays for the net assets of another company. It almost always..

  Should college campuses ban alcohol on campus

Should college campuses ban alcohol on campus?

  Conduct an analysis of your current operating position

What kind of operating environment are you in and how is that predicted to change and Where do you see market opportunity and the ability to gain competitive

  What is meant by tspr in project management context

What is meant by TSPR in a project management context? As project manager, how would you handle TSPR? Provide specific examples related to your own work or interests.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd