About long lead times and quality issues

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Reference no: EM133600269

Question

Over the past 6 weeks, Manager Dave Smith has been receiving complaints from customers about long lead times and quality issues. He is currently quoting a one week delivery from order to delivery. He asked his production manager, Nancy, to examine the production process for one of their most popular garden boxes, the Rosebud, to determine how the process can be improved and how the customer service issues can be resolved. The Rosebud is a standard size flower box available only in black. This is an exclusive product sold only to their main customer, CME Homestore.

Reference no: EM133600269

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