Reference no: EM132191177

1. A well designed organizational control system:

focuses on motivating employees to behave in organizationally desirable ways.

focuses on influencing employees to accept the goals of planned organizational change.

focuses on managing the financial function.

focuses on the sales and inventory control functions since these tend to be the most important.

2. The purpose of benchmarking is to ________.

identify alternative future scenarios and make plans to deal with each

identify alternative courses of action to take when things go wrong

plan how to incorporate the good, profitable ideas of other organizations into one's own

use expert opinions to predict the future

use mathematical models and statistical analyses of historical data and surveys to predict future events

3. Which of the following statements does NOT pertain to intercity busses?

A. Bus line's primary market segment are people between 25 and 45 years of age.

B. Bus line's primary target market segment are visiting friends and relatives.

C. Bus lines focus primarily on trips of less than 250 miles.

D. Bus lines continue to consolidate and pare their schedules.

4. An enterprise resource planning system is ________.

A. the evaluation of training needs

B. an integrated system that improves efficiency and profitability

C. another name for a point-of-sale system

D. a self-service option

5. Why have some service providers been reluctant to embrace new technologies?

A. low costs of technology

B. labor costs

C. competitive pressure

D. Losing human connectivity