A telephone call center uses four customer service

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Reference no: EM1387885

A telephone call center uses four customer service representatives (CSRs) during the 10:30 a.m. to 11:00 a.m. time period. The standard service rate is 3.0 minutes per telephone call per CSR. Assuming a target utilization rate of 70 percent, how many calls can the four CSRs handle during this half-hour period?

Formula:

U = Demand Rate/[Service Rate×Number of Servers]

Reference no: EM1387885

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