Reference no: EM132259858
1. A product layout would facilitate the concept of:
Service in series
Service in parallel
Afirst come, first served policy
Balanced flow
2. Which of the following statements about the use of offshore outsourcing is? FALSE?
Offshore outsourcing is likely to increase demand domestically for managerial talent and employment in a wide variety of IS positions.
Call center operations are commonly outsourced offshore.
Innovative new? products, services, and systems are commonly outsourced offshore.
Offshore outsourcing of system maintenance is commonly done.
Wage inflation in countries such as China and India for? technology-related work has resulted in some IT jobs returning to the United States.
3. The servicescape is also known as:
Physical environment
Self-service
Gantt chart
Job shop process layout
4. Wilson Manufacturing has experienced a significant increase in employee turnover over the last year. Managers at Wilson want to identify and correct problems before losing valuable employees.
Question: Which of the following would most likely accomplish this goal?
administering attitude surveys to employees
initiating regular exit interviews for workers
providing additional training opportunities
offering a flexible benefits plan
5. Ying is known to read several online reviews, consult all his friends, and gather all the available information about a product before purchasing it. From the given information, it is understood that Ying follows _____ while making innovation adoption decisions.
a.the high-effort hierarchy of effects
b. the low-effort hierarchy of effects
c. peripheral processing
d. heuristic processing
e. schema probing