A desktop support technician for a law firm

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Reference no: EM13671201

A desktop support technician for a law firm with a group of ten legal secretaries who provide administrative support to the attorneys. All secretaries use a single, shared, high-speed laser printer that is connected to a dedicated Windows 7 print server. The secretaries print multiple copies of large documents on a regular basis, and although the laser printer is fast, it is kept running almost constantly. Sometimes the secretaries have to wait 20 minutes or more after submitting a print job for their documents to reach the top of the queue. The office manager has offered to purchase additional printers for the department. However, the secretaries are accustomed to simply clicking the Print button and don't like the idea of having to examine multiple print queues to determine which one has the fewest jobs before submitting a document. What can you do to provide the department with a printing solution that will enable the secretaries to utilize additional printers most efficiently?

Reference no: EM13671201

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