Reference no: EM133050837 , Length: word count:4000

55-703365 Project and Quality Management - Sheffield Hallam University

Assignment - Quality Management Group Research Project

Learning outcome 1: Identify, critically evaluate and select appropriate approaches to the development of sophisticated quality assurance systems in contemporary businesses.

Learning outcome 2: Apply the essential components of quality techniques and systems to a range of industrial and business organisations.

Assignment Topic: The use of quality management initiatives to improve products and consumer experience.

Task

Your task is to work as a group to identify and critically evaluate an appropriate approach, to the development of the quality assurance system for a product/service of your choice within contemporary businesses.

To achieve that you need to demonstrate understanding of the evolution of different quality techniques movements within selected manufacturing/ service sectors.

You are to produce a 4000 word academic report which summarises the development of quality management systems (Appendix and diagrams are not counted).

In doing so, you must research the history of quality management; discuss academic views on its development and application in both manufacturing and service sectors. As part of your response, you must critically contrast TQM and Six Sigma as methodologies and explain their relevance to selected product/service by referring to real examples. You should also discuss the benefits and risks of the implementation of these methodologies.

Note that having discussed the nature of quality in goods and services during tutorial; you will have seen how the touch points of a product may have a much wider level of interaction with the consumer than you may have previously considered.

You should therefore demonstrate understanding of the need to manage quality in the fullest extent of the consumer interaction and, where appropriate, over the whole lifecycle and along the complete supply chain of an organisation.

From an academic perspective your report should present a balanced view of the two methodologies studied on the module and critical analysis of theory to support your recommendations. It is stressed that your critical evaluation of the academic theory of Quality Management will be the key to determining your marks.

It is your task to research the topic in depth and provide a structured, well-reasoned response with appropriate reference (and use of citations) to underpin your discussion. All submissions must conform to the SHU standard of APA referencing conventions.

Attachment:- Quality Management Group Research Project.rar