Reference no: EM133162290

1. Lena frequently agrees with the rest of her team in hopes that she will be accepted by her team members. She may lose control of her attitude due to
   1. professional relationships
   2. closed-mindedness
   3. cyncicism
   4. groupthink
2. In a 360-degree feedback assessment strategy,?
   1. the feedback is generally anonymous.
   2. low morale is likely to result, even if the assessment is well planned.
   3. employees are to self-disclose.
   4. team members discuss each other's strengths and weaknesses together.
3. Benefits of active listening can include stronger relationships, more and new information, and fewer misunderstandings.
   1. True
   2. False
4. John (VP of finance), Evie (manager of accounting), and Rebecca (a staff accountant) are discussing an upcoming audit. In terms of organizational communication, this is an example of?
   1. horizontal communication
   2. telecommunicating
   3. vertical communication
   4. the grapevine
5. Tien often seeks reassurance, refuses to take strong positions in discussions, and tends to agree with whomever is speaking when she's in group discussions. Tien's behavior is consistent with a(n) ____ style.
   1. emotive
   2. supportive
   3. directive
   4. reflective
6. Peter's workplace contains a gym and on-grounds day care service. The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget. Peter's employer demonstrates an appreciation for developing?
   1. group membership.
   2. the total person.
   3. diversity.
   4. organizational values.
7. The study of interpersonal relations is more interested in the "why" of human behavior and less on how the knowledge can be applied to address problems in our work and personal lives.
   1. True
   2. False
8. Lester listens intently, avoids the use of power at work, and makes thoughtful, deliberate decisions. He most likely has a directive communication style.
   1. True
   2. False
9. Clarifying and developing our personal values involves a number of steps including critical thinking, trusting your gut feeling, interacting with others, etc.?
   1. True
   2. False
10. It can be difficult, though not impossible, to unlearn negative attitudes.
    1. True
    2. False
11. An individual's need to have friends and family as well as good relations with coworkers parallels the safety and security need level in Maslow's Hierarchy.?
    1. True
    2. False
12. The statement, "I'm sorry; I wish I had informed you of the deadline sooner and will give you more warning in the future" includes acceptance of responsibility.?
    1. True
    2. False
13. MTV, the wellness movement, and Watergate affected which generation??
    1. Matures
    2. Baby Boomers
    3. Generation X
    4. Generation Y / Millennials
14. Mandy's employer is going through a period of intense and rapid change. Mandy has begun rejecting any new work-related idea or practice, preferring to cling to the methods that her employer used before the changes began. Mandy is exhibiting which of the following negative attitudes concerning change?
    1. Inflexibility
    2. Tenacity
    3. Arrogance
    4. Traditionalism
15. Which of the following contemporary motivational strategies recognizes the power of intrinsic rewards?
    1. job enrichment
    2. financial incentives
    3. piecework
    4. financial incentives
16. The satisfaction of social needs, the provision of emotional support, and assistance in problem solving are the three main functions of ____________________.
17. Seven broad themes that emerge from the study of human relations are communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and ____________________.
18. ____________________ is the process of encouraging employees to share their feelings and ideas with their managers.
19. The ____________________ is an informal communication channel that carries information, often unofficial, in many different directions.
20. When we shape our behavior to resemble that of people we admire and embrace the qualities they value, we are ____________________.
21. Distinct from personal values, ____________________ are guiding principles of a culture that define behavior as right, good, and proper.
22. Organizations today work hard to create appropriate ____________________ that attract and maintain highly qualified workers during volatile times.
23. Organizations that trust their customer service personnel to do what it takes, within the reasonable scope of policies, to make and keep happy, loyal customers utilize the motivational strategy of ________________.
24. Integrity and ____________________ are related in that they involve the alignment of one's values, beliefs, words, and actions.
25. ____________________ involves disclosing nonthreatening information, such as your age and favorite food.