1debate the proposition that crm creates customer

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Reference no: EM13382765

1. Debate the proposition that CRM creates customer value.
2. Discuss this question. Isn't internal marketing simply human resource management in disguise?
3. What is the role of employee empowerment in the creation and delivery of value to customers? To what extent does empowerment enhance or diminish business performance?

Reference no: EM13382765

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