XERP products:
An increasing number of companies in the software industry are realizing the importance of sharing the Application Programming Interface (API) for easy working on products of different companies. Some of the companies are trying to introduce new applications that would be dependent on connectivity and web services. These new applications can be classified into two basic forms:
- Applications that cover established silos: These applications cover the standard available silos of CRM, manufacturing, finance, and supply chain solutions.
- Applications that cover previously established corporate silos: These applications enable covering previously established corporate silos in more ways than earlier. Newer supply chain companies, demand chain companies, PRM companies, etc. are examples of such applications.
The companies using the applications are referred to as XERP. A major problem faced by the XERP vendors is convincing their customers of the ability to gain enough returns on the investments made.
Problems of XERP vendors
A majority of XERP customers are not aware about how they can generate higher returns on investments (RoI) just by connecting applications or partners. XERP solution vendors are presented with a tough task. Enterprises have different ideas on the connectivity points that yield the highest returns. Hence, for vendors it is difficult to serve the market owing to these different views. Some of the problems faced by the vendors in this regard are listed here.
Focused solution: Most XERP application customers are interested in opting for a more focused solution that answers the specific problems faced by their organizations.
Non-uniform pain points: The specific problem points as identified by XERP companies are not yet accepted to the level that XERP vendors can sell similar products to different companies.
Limitations of single vendor: One single vendor may find it difficult to address the different pain points for different companies. This is because of the huge amount of work involved with one single point.
Integration-based solution: There is a growth of the XERP companies, each of which is pursuing a specific integration-based solution that is based on feedback from a select group of customers.
Future of XERP
The XERP companies are expected to create a very thin layer of functionality that is customizable. The remaining functionality can be added based on the requirements of the customers. These processes would help the vendors in gaining a better understanding of the customer's pain points. However, these processes have to be repeated over a period spanning several years.
These processes serve as a platform for the vendor to understand the common points while the customers get to learn from the mutual sharing of experiences. This might lead to the sharing of opinions on the benefits realizable by way of connecting the ERP system internally or externally. As a result, a consensus can be arrived at. The higher the magnitude of this consensus, the higher the push for the market of ERP products.
When the vendor handles the task of implementing several part-custom solutions it will help in updating his knowledge. This knowledge would be with regard to the aspects of systems that can be generalized. Hence, it may take about 3-4 years for vendors to offer the most generalized aspects and customers to come out with a common well-defined requirement. XERP products would then witness an increased and sustained demand.
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