Telecommunications in Business:
Telecommunications-based business applications help a company overcome geographic, time, cost, and structural barriers. They also help the company to provide better customer service by reducing the delay in filling orders and speeding up the billing generation process. Moreover, they minimize the cost by eliminating the need for expensive business trips and simplifying the business processes. Teleconferencing allows customers, suppliers, and employees to participate in meetings and to collaborate on joint projects.
Internal Business Systems
Internal business applications of telecommunications include internal transaction processing, process control, inquiry processing, activity monitoring, workflow systems, and management support systems. For example, a company can link wide area and local area networks, so that managers can make inquiries and generate reports from corporate databases stored on distant network servers.
Enterprise Collaboration Systems
As discussed earlier in Chapter 5, enterprise collaboration systems are information systems that use a variety of information technologies to help people work together. They facilitate communication, coordination, and collaboration among the members of an organization and workgroups. Enterprise collaboration technologies are in the form of groupware tools, intranets, extranets, the Internet, and other computer networks which enable communication among the employees.
Electronic Commerce
Electronic commerce applications support the buying and selling of products and services, electronic data interchange, electronic banking, interactive marketing and supply chain management.
Mobile Commerce Systems
Mobile commerce systems, also known as M-Commerce, is a form of electronic commerce in which products and/or services are bought and sold through wireless handheld devices like cell phones or personal digital assistants using the Internet. This e-commerce application of telecommunication enables users to access the Internet without cables or wires, through their mobile devices. The Wireless Application Protocol (WAP) is the technology that facilitates m-commerce. M-Commerce can be applied in the retail sector, financial services sector, information services sector, etc. With m-commerce, consumers can book airline tickets, buy movie tickets, book restaurants, etc. through their mobile devices.
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