Robots in manufacturing
Currently, robots are extensively used in manufacturing operations. These operations can be broadly divided into three categories:
-
Material Handling
-
Processing Operations
-
Assembly and Inspection
Materials handling
In this category, the applications of robots include transfer of materials, and material loading and unloading. Material transfer applications involve movement of materials from one location to another. These movements range from simple operations of lifting and placing items from one location to another to complex operations wherein the movement and placement is based on calculations. Robots equipped with tools like gripper are employed to load and unload materials at a workstation.
Processing operations
These operations include activities such as spot welding, continuous arc welding, spray painting, etc. These processing operations involve the manipulation of a tool by a robot to perform a particular action. For instance, spray painting involves pre-programmed movements of the spray painting gun over the area to be painted.
|
Exhibit 21.3
Web Based Self-Service Integrated CRM
Self-service has become an important aspect of a service organization and Internet is playing a key role in this area. Customers have also taken to the idea of accessing information from the web rather than through normal channels. Customers normally use web based self service systems for changing account information, to know the status of their order, for booking tickets, obtaining information for products and services, etc. If an organization properly implements its web service, it can achieve higher efficiency, and at the same time, reduce workload on employees and customer service costs.
Identifying the significance of web-based self-service, organizations are demanding Customer Relationship Management software vendors to integrate modules, which would assist in providing web-based self-service to their customers. Most of the available CRM software require customization, integration, and add-on modules to be used as self-service web interface. A few of the CRM vendors like Avaya, Kana and Siebel systems have integrated web based self-service modules in their CRM package.
Web based customer service allows users to obtain information, submit queries, clarify or obtain information from customer service representatives through forms, e-mail and online chat etc. Further users can look for information that satisfies their needs in the FAQ section.
Web based self-service should include:
The Portal Interface: A portal interface allows users to alter or update their profile, request for service, get suggestions on the product or service, put forward their grievances, regarding a product or service.
Collaboration Tools: This attribute allows customers to interact with customer representatives or other customers of the company through online chatting or e-mail. Many products even allow group discussion through multi-threaded applications, wherein more than two customers can interact simultaneously. Through proper authentication only authorized users are permitted to take part in the discussion.
A Comprehensive Knowledge Base: Knowledge base includes comprehensive database of content and comes with a search engine that allows users to search for the relevant information concerning their queries and service requests.
Web self-service provides both customers and organization with flexible, convenient and effective ways to receive and provide information.
|
Assembly and inspection
Many of the assembly line operations are repetitive and the number of the items passing through the assembly is also significant. Because of high costs and low efficiency of manual labors, increasingly robots are being employed in assembly lines.
Robots are being increasingly used in inspection of production processes and products. A robot using sensors determines whether or not the product being produced is consistent with the quality specifications.
In most industrial robotic applications, robots provide a substitute for human labor. However, robots can be employed for jobs:
-
That are repetitive and involve the same basic work motion in every cycle.
-
Where the operations are hazardous or uncomfortable for a worker.
-
Where the task requires a part or tool that is heavy and difficult to handle.
Email based Operations Management assignment help - homework help at Expertsmind
Are you searching Operations Management expert for help with Robots in manufacturing questions? Robots in manufacturing topic is not easier to learn without external help? We at www.expertsmind.com offer finest service of Operations Management assignment help and Operations Management homework help. Live tutors are available for 24x7 hours helping students in their Robots in manufacturing related problems. We provide step by step Robots in manufacturing question's answers with 100% plagiarism free content. We prepare quality content and notes for Robots in manufacturing topic under Operations Management theory and study material. These are avail for subscribed users and they can get advantages anytime.
Why Expertsmind for assignment help
- Higher degree holder and experienced experts network
- Punctuality and responsibility of work
- Quality solution with 100% plagiarism free answers
- Time on Delivery
- Privacy of information and details
- Excellence in solving Operations Management questions in excels and word format.
- Best tutoring assistance 24x7 hours