Organizational Culture for E-Business:
In e-business, organizations require to continuously prepare efforts to increasse and leverage their business processes and technology to take the highest degree of customer satisfaction. Organizational behaviour plays an important part in maintaining this focus. The principles that must be followed to devlope an organizational behaviour which is conducive for conducting e-business are defined below:
Ensure Commitment of Top Management
Employees will not understand the importance of e-business unless top management emphasizes it. The top management could lead all e-business initiatives. Their support is essential for modifing the organizational culture and sustaining the madification brought about by e-business.
Create Incentives that Support E-Business Goals
One of the type of an e-business strategy is to achieve maximum customer satisfaction that could finally lead to customer retention. An organization could design rewards and incentives that align with the e-business goals. Customer satisfaction could be the top priority in the organization. The sales force could emphasize customer retention instead of just focusing on customer acquisition. This can need revamping of the incentive schemes to suit the multi-channel strategy. For example, to encourage the use of the lowest cost channel, Cisco provides incentives to its employees on the basis of orders received through the web and call centers.
Develop and Maintain a Bias for Action
Short customer life cycles and the rapid pace of business growth create speed and agility key factors in the e-business environment. For fulfilling customers' demand of wider selection of products, superior quality service and faster product delivery, businesses have to be highly agile. The four factors that will ensure e-business agility are defined below:
Avoid lengthy analysis
Organizations tend to take a lot of time analyzing the market and their competitors. Time is a crucial function in e-business. Spending more time on analysis provides competitors the opportunity to move ahead. So it is essential that organizations complete their analysis within a short span of time.
Flatten the hierarchy
The lower the number of hierarchical levels in which communication passes through, the more accurate and more effective it is. Hence, organizations should review the number of hierarchical levels present and reduce them to the minimum.
Expect occasional sub-optimal results
Organizations are not always able to achieve their set targets. They may sometimes fall short of their targets. Such failure should be tolerated and regarded as a learning opportunity.
Test everything and test all the time
One of the primary goals of organizations is to build capabilities that will help them better understand its customers, marketplace and business processes. To achieve this goal, organizations must regularly test new approaches in marketing, sales and service. Thus, controlled experimentation is a part of an effective e-business strategy.
Email based Information technology and system assignment help - homework help at Expertsmind
Are you searching Computer science expert for help with Organizational Culture for E-Business questions? Organizational Culture for E-Business topic is not easier to learn without external help? We at www.expertsmind.com offer finest service of Information technolgy and system assignment help and Information technology homework help. Live tutors are available for 24x7 hours helping students in their Organizational Culture for E-Business related problems. We provide step by step Organizational Culture for E-Business question's answers with 100% plagiarism free content. We prepare quality content and notes for Organizational Culture for E-Business topic under Information technology theory and study material. These are avail for subscribed users and they can get advantages anytime.
Why Expertsmind for assignment help
- Higher degree holder and experienced experts network
- Punctuality and responsibility of work
- Quality solution with 100% plagiarism free answers
- Time on Delivery
- Privacy of information and details
- Excellence in solving Information Technolgoy and system queries in excels and word format.
- Best tutoring assistance 24x7 hours