Maintaining High Quality

Just-in-Time system aims to achieve a high level of conformance of goods and services with their specifications and reducing waste by eliminating scrap and rework. The JIT system encourages workers to act on their own to ensure the quality of work; thus, quality control operates at the source itself. Whenever a quality problem is identified, the production process is stopped, and it is continued only after the problem is solved.

For instance, the management at General Motors authorized its workers to discontinue production by pulling a cord, if they faced any problem (in Japanese, this practice is called 'andon'. Some of Japanese terms used in JIT manufacturing are listed in Exhibit). Even though stopping the production line hampers the firm's production, the management of GM wanted the output to be of high quality. By empowering its employees and making them responsible for quality, GM reduced the number of supervisors by 50 percent.               

Exhibit 

Japanese Terms Relating to JIT

Some of the Japanese terms (words) associated with JIT systems are listed below:

• Muda: Waste

• Mura: Unevenness

• Soikufu: Creative thinking 

• Muri: Excess, more than required

• Andon: Stopping of a production process because of existence of a problem.

• Poka-yoke: Fool-proof machines and methods that prevent production of defective items.

• Shojinka: A flexible workforce that can work under various production systems (with different machines)

• Jikoda: (autonomation): Enables machines to be autonomous and automatically detect defects                           

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