IT-enabled Services:
ITeS is a form of outsourced service that can take the form of back-office accounting, insurance claim, credit card processing, web marketing, customer care, web sales, billing services, accounting transactions, etc. It covers areas like manufacturing, human resources, administration, healthcare, banking, insurance, finance, telecommunications, retail, entertainment, logistics, etc. The Indian ITeS sector is booming with more and more companies outsourcing such services. These services include software development, medical transcription, call centers, business process outsourcing (BPO), and animation.
Several views have been given by experts on outsourcing and ITeS. One school of thought defines ITeS as a unique form of outsourcing non-core services to an external company that has expertise in the process. This would reduce the operating costs of the organization, thus enhancing its profitability. Another school of thought defines ITeS as outsourcing those processes which can be enabled with IT. These processes, though critical to the organization, are outsourced due to insufficient in-house capability and expertise of the organization. These processes require continuous enhancement and rigorous quality checks and are therefore, outsourced to an external organization.
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