Evaluation of the MIS Implementation:

Once the MIS has been implemented, it has to be evaluated. Evaluation of the MIS is necessary to ascertain that the intended objectives of MIS implementation are met. One of the main objectives of the MIS is enhancing the ways in which the operations are carried out in the organization. Post-implementation evaluation can be used to confirm the extent to which the MIS is being used in the organization to enhance effectiveness and efficiency. Evaluation of the implementation also brings to light the efficiency with which the allocated resources are utilized in the process. 

To evaluate the MIS implementation, it is necessary to understand the objectives of the organization and the information system. The strategic goals are the foundation for detailed operational goals. This hierarchy of goals has to be understood as a necessary precursor to the evaluation. The MIS can be evaluated for the efficiency with which the allocated resources are utilized in the development/implementation and the effectiveness of its usage after the implementation. The objectives that can be considered to measure efficiency in the MIS implementation can be technical quality, scheduled completion, user participation, available man-hours, MIS personnel training, etc. The possible performance measures for these objectives can be compliance to systems development standards (for program design, database design, testing, etc.), compliance to the schedule and variances if any, amount of user involvement and type of user involvement, and expenditures incurred in MIS training.

Evaluating the effectiveness of MIS usage can be done only after the implementation and when the users begin to use the system. Though test runs are performed during the implementation, these cannot ascertain the effectiveness of performance fully. Hence, this evaluation is done as a post implementation evaluation. The effectiveness of MIS implementation can be easily seen in the way the business processes change. Manual calculations and analysis are replaced by automatic calculations and analysis. The average decision-making time goes down, and the quality of the decisions increases. Hence, the effectiveness of the MIS can be seen through achieving various objectives like improvement in quality of information, improvement in quality of decision-making, improvement in organizational performance, and customer satisfaction.

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