Challenges in Implementing E-CRM Projects:

Few e-CRM projects have delivered acquired results. Organizations confront various problems while implementing e-CRM projects. Most of these problems are related to culture, customer information security, organizational and privacy related factors. There may be resistance among employees because e-CRM projects try to integrate and coordinate interaction between different business departments that cannot have any direct relationships. Individual business departments may have different working methods that may tends to difference in handling of customers. E-CRM helps in handling the diverse working methods uniformly. Cultural resistance arises when individual business departments lose their decision-making power since the implementation of e-CRM projects tends to centralization of decision-making. The major issues that companies have to overcome to effectively implement e-CRM projects are:

•  Though e-CRM initiatives benefit the organization as a whole, they can reduce the benefits for employees of individual business departments. Every division can only be interested in furthering its own interests. For instance, the sales representative in the marketing department can be interested in increasing sales but cannot be concerned about how the customer service department responds to the clients. The lack of incentive programs while implementing e-CRM would be an impediment to its success.
•  Organizations have to shift from a silo centric infrastructure that limits information sharing across divisions to a client centric infrastructure. However, there would be resistance among organizations to discontinue old applications.
•  Multinational companies that are operating globally will have to cater to specific needs of local customers. This creates it difficult for them to maintain consistency in e-CRM project implementation.
•  The return on investments build in e-CRM projects is indirect. This creates it difficult to convince organizations to implement e-CRM solutions.

E-CRM closely integrates the front line operations with internal processes like product development, strategic planning and financial processes. The ultimate aim of e-CRM is to incorporate customer requirements in the production and service processes.

Email based Information technology and system assignment help - homework help at Expertsmind

Are you searching Computer science expert for help with Challenges in Implementing E-CRM Projects questions?  Challenges in Implementing E-CRM Projects topic is not easier to learn without external help? We at www.expertsmind.com offer finest service of Information technolgy and system assignment help and Information technology homework help. Live tutors are available for 24x7 hours helping students in their Challenges in Implementing E-CRM Projects related problems. We provide step by step Challenges in Implementing E-CRM Projects question's answers with 100% plagiarism free content. We prepare quality content and notes for Challenges in Implementing E-CRM Projects topic under Information technology theory and study material. These are avail for subscribed users and they can get advantages anytime.

Why Expertsmind for assignment help

1. Higher degree holder and experienced experts network
2. Punctuality and responsibility of work
3. Quality solution with 100% plagiarism free answers
4. Time on Delivery
5. Privacy of information and details
6. Excellence in solving Information Technolgoy and system queries in excels and word format.
7. Best tutoring assistance 24x7 hours