The Cause and Effect Diagram
The Cause and Effect Diagram is also referred as Fishbone Diagram from Japanese quality control statistician Kaoru Ishikawa is a graphical technique that can be employed in teams to distinguish and arrange the reasons of an event or outcome or problem. It graphically illustrates the stratified relationship among the causes as per their level of significance or item and a given outcome. It is also known as Ishikawa Diagram.
Application of the Cause and Effect Diagram
- Concentrating on a composite problem in a team effort. Equate: 8D Problem Solving
- Key out all reasons and the root causes for a peculiar effect, issue or condition.
- Examine and link some of the interactions between the factors involving a specific process or effect.
- Alter corrective action.
Steps in creating an Ishikawa Diagram
Describe the function of the meeting. Then find out and clearly state and correspond on the effect or problem to be examined.
- Place a flipchart or whiteboard then everyone can check it. Create a box comprising the effect or problem on the right side of the plot with a horizontal spine.
- Perform a Brainstorming session. As a first outline, for the main subdivisions you can employ the following forms:
- Services industry: the 8 Ps: Price, People, Product/Service, Processes, Policies, Procedures, Promotion, Plant/Place/Technology.
- Manufacturing: the 6 Ms: Methods, Materials, Manpower, Machinery, Measurements, Mother Nature (environment).
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