" RESEARCH 1 Table of Contents1. Results and Discussion (3500-4000) ..................................................................................................... 11.1 Major Findings for Company Hilton ............................................................................................ 41.2 Major Findings for Company Accor ............................................................................................. 61.3 Major Findings for Company Marriot .......................................................................................... 71.4 Major Findings for Company Intercontinental ............................................................................. 91.5 Difference Among All Companies ............................................................................................. 101.6 Similarities Among All Companies ............................................................................................ 132. Implications for the Problem ............................................................................................................... 162.1 Theoretical Implications ............................................................................................................. 162.2 Practical Implications .................................................................................................................. 162.3 Recommendations ....................................................................................................................... 172.4 Limitations .................................................................................................................................. 18References ................................................................................................................................................... 182 1. Results and DiscussionAccording to the data analysis, it is found that Hilton provides friendly environmentwhen compared to the other hotels. The data is analyzed with a survey conducted to know aboutthe hotels, its working atmosphere and the impact on the employees. The research is done usingthe The following are the research questions which are utilized for the analyzing the data.Research Questions 1. What are the factors that highly influence the internal employee environment at theworkplace of hotel industry?2. What are the impacts of employee evaluation within the hotel industry of Australia?3. What are the recommendations for minimizing the internal issues of Australian hotelindustries?Factors influencing the internal employee environment Most variables and most important sources of the hotel industry that are in service sectorare employees. The success of the hotel business based on the employee factor is performanceand efficiency. To ensure the service quality in service sector, first motivate on employees.Ensure the service quality that closely depends on the employee satisfaction. To determine thefactors affect the employee satisfaction in hotel industry, first highlight the employee motivation,job commitment and family relations are effective.Most important factor that affect theemployee motivation in hotel business, first the manager provides the effectiveness andproductivity for the employees. To motivate the employee, the service sector has the two groupssuch as internal factors and external factors. The external factors that motivate are workingcondition, status, social environment, waging and company image. The internal factors are usedto provide the employee satisfaction and opportunities over the hotel business responsibility. Factors are influenced based on the employee independent variables and dependent variables in1 the hotel industry. Investigate the employee performance in hotel industry to increase thesuccessful business in service sector. The successful organization identify the employeeperformance, significant and knowledge.The manager mainly focuses on the employeeperformance and it helps to earn the higher profit in hotel business (Ideasmakemarket.com,2017).Impacts of Employee Evaluation within the Hotel Industry of AustraliaHospitality is the major sector in the hotel industry which provides services for the guest.It requires the employees to cope up with the demands of the guests. It is one of the major impactof the employees in the hotel industries. Training and development of the in the hotel industry isone of the important factor. It educates the mangers employees about the need of hospitality inthe hotel industry. Job satisfaction is the main role of the employee to cope with the workingenvironment. IF the employee thinks the hob has no challenges and it is boring then it will givethe low satisfaction in the job. It will affect the overall job and it affect the wage of an employee.If the staffs of the organizations are not satisfied with their salaries it will reduce the fullpotential of the employee. Co-workers is one of the impact in the job satisfaction. If the staff isnot working well and they don’t have good relationship with the other employees it will give theless satisfaction in the job. Customer’s satisfaction also linked with the satisfaction ofemployees. This satisfaction is related with the service of the employees to the customers. Theperformance of the employees in servicing the customers will be applied to kitchen staffs. Theyhave the crew to connect with the customers (HUI CHEI, CUI YEE, POOI MEN, & LOO BEE,2014).Recommendations for Minimizing the Internal Issues of Australian Hotel IndustriesThe hotel industry movement towards the environment is not new and most famoushotels will have default environmental programs. The hotel can improve their growth towardsfinding the right source and that depends on correcting the internal issues faced by it. Therecommended strategy for the improvement and reduction of the issues is that (Meade, 2017).1. The staff practice must be changed towards reducing the waste and the resourcesconserved. 2 2. Improving the end use of efficiency. 3. Investing in the costly equipment of energy systems. 4. EMS implementation for gaining more improvement.5. Establish a partnership from outside the industry to green the chain. These factors will be the main terms for the reduction process of the issues without theinfluences of these functions which the industry would be receiving low interest towards thecustomers. These functions will represent the opportunities for the management practices thatperform in affecting the hotel in a low line and the attractive terms based on the cost and theperiod of the payback. The first and the second factors will be implemented for reducing therequirements of the third influence factor. The fourth influence is proved to be the maximizingagent for the first and third strategies and delivers that there is no loss but gain. At last, the fifthstrategy is that, the manager for keeping the hotel property for the optimization in environmentalperformance (Meade, 2017).For the better understanding of the hotel industries in Australia the below mentionedquestions are surveyed and results are determined.? Does the hotel have good friendly environment?? How do you state good environment?? What is the condition of PTO in the hotel according to you?? How is their Hospitality?? How are their training programs?All the above set questions help in understanding the Australian hotels and they arecompared respectively based on the reviews of their employees.When all the four hotels are compared, it is noticed that Hilton, Accor and Inter- Continental Hotels Group are known for their hospitality, whereas Marriott is suggested toimprove its hospitality. 3 When a good environment is considered, it is observed from the survey that all fourhotels contain good environment. When it is analyzed in depth it is noted that Hilton is highlysuggested as it wishes to continue its working to maintain a good environment for its employees.When the training programs are considered, it is noted that in Hilton the formeremployees feel that the training programs are in a systematic order and some of the formeremployees dislike it but the current employees have fun and enjoy their training programs as it isinformative and helps them to improve their skills and do their best in their work.According to Hilton, good environment refers to an environment which contains friendlystaff, practicing team work, enjoying work benefits, providing hospitality and good culture. But,it is not same with the other hotels.Major Findings1.1 Major Findings for HiltonCompanyAccording to the findings of the Hilton Company, the following are the importantfindings:1. Work Environment The all the employees feel they Hilton has a great work environment for theiremployees.Compare to part-time employment it is noticed that Hilton has more numberof long term employees with good experience with the company.2. Work BenefitsThe maximum number of employees feel that Hilton offers very good work benefits to itsemployees related to travel, health and lunch benefits.3. Career OpportunityThe Hilton Company provides career opportunities to its employees. 4. Good Salary PackageIt gives good salary package for both the current employees. This makes the employeesof Hilton to suggest Hilton Company that there is no need of any change in the work4 environment as it has a friendly and effective workplace for the employees of both thecategories of full-time and part-time.5. Easy to Learn the JobIt is determined that Hilton company has ease in learning the job.6. Brand NameFrom the experience of all the former and the current employees it is determined thatHilton has good brand name. 7. Employees are ValuedTheir former employees are valued and are provided with great team support.8. Rewards and Work ScheduleThe Hilton Company also has rewarding experiences for their current employees.Theformer full-time employees are provided with flexible schedule and the currentemployees are provided with the benefit of PTO.The work flexibility is provided byHilton to as it feels it is an essential factor for the company to have good employees inthe long run of the company.9. Training and InternshipThe old employees were provided with good internship, good training and had goodcustomer experience.The current employees in Hilton Company are provided with theskills of marketing strategies and good internship.10. HospitalityIt is determined from the former employee’s experience that the Hilton Companyprovides good hospitality to its customers. But, there are certain employees in Hilton whofeel that the current employees have to work on their own risk though after a goodeffective training provided by the Hilton. 11. Social ActivitiesIt is determined that the Hilton Company provides various social activities for theiremployees to socialize.5 1.2 Major Findings for AccorCompanyAccording to the findings of the AccorCompany, the following are the importantfindings:1. Work EnvironmentIt is determined that this company offers friendly and good environment for boththeircurrent and former employees.2. Good StaffThe Accor Company is determined to have good staff.3. Exposure to workIt is determined that the current full-time employees have good work experience.4. Work Benefits It is determined that the current full-time employees have good work benefitsin AccorCompany.5. Car Rental OptionThe car rental option is provided in Accor Company.6. Brand Name and NetworkBoth the current and former full-time employees suggest that Accor has good brandname. According to the former employees it is determined that this company has a bignetwork chain.7. Work ScheduleIt is noted that the former full-time employees had flexible schedule.8. Training It is determined that the current full-time employeesare provided with good training.Theformer full-time employees are observed to have a good exposure than the currentemployees in the Accor Company. 9. HospitalityIt is determined from the current employee’s experience that the AccorCompany providesgood hospitality to its customers.10. Team support 6 It is noted that the former full-time employees had good team support when compare tothe current employees.11. Easy WorkThe current full-time employees feel that they have easy job in Accor, due to their goodwork management.12. Salary and Bonus SchemeThe current full-time employees are provided with bonus.There is a mixed reviews foundfrom the former full-time employees in Accor on salary package, where the maximumnumber of employees felt that it offers good package anda less number of employees feltthat they were offered low salary package.13. Career Growth It is determined that both the former and current full-time employee have good careeropportunities in Accor.14. Easy and Good RecruitingThe current full-time employees in Accor feels that it is easy to get a job in thiscompany.Moreover, the old employees had good recruiting policies when compared tothe current employees.15. Work-Life BalanceIt is determined that the former employees had good work-life balance when compared tothe current employees.1.3 Major Findings for Company MarriottAccording to the findings of the Marriott Company, the following are the important findings:1. Work EnvironmentThere is a contradiction on the work environment of Marriott Company as certainemployees find the environment good and safe but it is not the same with the other set ofemployees. But, most of the employees feel that this company has a good workingenvironment. 2. Good Staff7 It is noted that the former full-time employees believes that the Marriott Company hadgood staff.3. Easy JobThe current full-time employees feel that they have easy job in Marriott.4. Work Benefits It is determined to have good work benefits in Marriott Company.5. Work ExperienceIt is noted that the both the former and current full-time employees have good workexperience in Marriott Company.6. Flexible Work ScheduleIt is determined to have flexible work hours for their current full-time employees inMarriott Company.7. TrainingIt is determined that both the former and current full-time employeeshave good trainingopportunity in Marriott Company.8. HospitalityIt is determined from the current employee’s experience that the Marriott Companyprovides good hospitality to its customers.9. Good Salary It is noted that the former full-time employees had good salary when compare to thecurrent employees.10. Career Growth It is determined that the former full-time employees have career opportunities whencompare to the current employees.11. Effective GuidanceIt is noted that the former employees had good guidelines when compared to the currentemployees.12. Work-Life BalanceIt is determined that the employees in Marriott company have good work-life balance.8 1.4 Major Findings forthe InterContinental Hotels GroupAccording to the findings of the InterContinental Hotels Group of company, thefollowing are the important findings:1. Work EnvironmentIt is noted that both the former and the current full-time employees have good workenvironment in theInterContinental Hotels Group of company. 2. Work Benefits It is noted that both the former and current full-time employees were provided with goodwork benefits and good travel benefits like discounts on the hotels when they travelledsomewhere.3. Work ManagementIt is determined that both the former and current full-time employees had good workmanagement.4. Good StaffIt is noted that the current full-time employee have good staff.5. Flexible Work ScheduleIt is noted that both the former and current full-time employees had flexible schedule.6. Training It is determined that the former full-time employees had good training opportunity in theInterContinental Hotels Group of Company.7. Learning ExperienceIt is determined that both the former and current employees have learning opportunities.8. Good Team WorkIt is noted that the current full-time employees have good team work and support.9. Good Brand NameIt is noted that the InterContinental Hotels Group of Company has a good brand name.10. Good SalaryIt is noted that both the former and current full-time employees have good salary packagein the InterContinental Hotels Group of Company.11. Career Opportunity9 It is determined that the current full-time employees have career opportunities in theInterContinental Hotels Group of Company.12. Employees are ValuedIt is determined that the current full-time employee's opinions are valued.13. Good RecruitmentGood recruitment is noted according to the current full time employees present in theInterContinental Hotels Group of Company.14. Work-Life BalanceIt is noted that both the former and current full-time employees had good work-lifebalance.15. RewardsIt is noted that the current full-time employees in the InterContinental Hotels Group ofCompany have good rewards.16. Good NetworkThe InterContinental Hotels Group of Companyhas good network.17. More Work LoadIt is noted that the current full-time employees of InterContinental Hotels Group ofCompany have more work.18. Good Customer ServiceIt is noted that the current full-time employees in the InterContinental Hotels Group ofCompany have good customer service.1.5 Difference among All CompaniesThere are various differences noted in among the four companies as per the reviewsgathered from the former and the current full-time and part-time employees in these companies.The differences are listed in the below table: Hilton Accor Marriott InterContinentalCompany Company Company Hotels GroupAimThe The Accor The Marriott TheHilton Company Company wants Company wants InterContinental10 aims to continue be good in its to provide a Hotels Group ofin providing work meaningful Company wants togreat management. experience at make a differenceenvironment forwork and in the industry andtheir employees.outside of work gain benefits out of to its employees. it. The The Accor The Marriott TheWork LoadHilton Company Company Company InterContinentaldoesn’t talk provides the provides the Hotels Group ofabout the work current full-time current full-time company has moreload. employees with employees with work load. easy job. easy job.Car Rental The car rental The car rental The car rental The car rentalOption option is not option is option is not option is notprovided in provided in provided in provided in theHilton Accor Marriott InterContinentalCompany. Company. Company. Hotels Group ofCompany.It is determined The job is not The job is not The job is notEasy to Learnthat the Hilton learnt easily in learnt easily in learnt easily in thethe JobCompany has the Accor the Marriott InterContinentalease in learning Company. Company. Hotels Group ofthe job. Company.Employees are The former The employees The Marriott It is determinedemployees are are not valued in Company has that the currentValued valued in Hilton the Accor strong values. full-timeCompany. Company. employee'sopinions arevaluedin theInterContinental11 Hotels Group ofCompany.Good Network The Hilton It is determined This company TheCompany is that Accor has a provides InterContinentalgood at big network. opportunity for Hotels Group ofnetworking. network. Company has goodnetwork.The Hilton The Accor The Marriott It is determinedLearningExperience Company Company Company that both the doesn’t provide doesn’t provide doesn’t provide former and currentany learning any learning any learning employees haveexperience other experience to experience to learningthan training. the employees. the employees. opportunities.Rewards The Hilton The employees The employees It is noted that theCompany has working in working in current full-timerewarding theAccor theMarriott employees in theexperiences for Company Company InterContinentaltheir current doesn’t have doesn’t have Hotels Group ofemployees. rewarding rewarding Company haveexperiences. experiences. good rewards.Internship The old No internship is No internship is No internship isemployees in the offered in offered in offered inHilton Company theAccor theMarriott theInterContinentalare provided Company. Company. Hotels Group ofwith good Company.internship.Effective No guidance is No guidance is It is noted that No guidance is12 Guidance observed in the observed in the the former observed in the Hilton Accor employees had InterContinentalCompany. Company. good guidelines Hotels Group ofwhen compared Company.to the current employees in the MarriottCompany.Recruiting No good The current full- No good Good recruitmentrecruitment is time employees recruitment is is noted accordingnoticed in thein Accor noticed in theto the current fullHilton hadeasy Marriott time employeesCompany. recruiting Company. present in thepolicies to the InterContinentalold employees Hotels Group ofwhen compared Company.to the current employees.The above mentioned differences make all the four companies i.e., Hilton, Accor,Marriott and the InterContinental Hotels Group of Companies to stand different from each other. 1.6 Similarities among All CompaniesThe major similarities in all the four companies is that, all the four companies offer goodwork environment but it has difference in the work load and easiness of the work provided tothem by the management.Similarities among All Companies Hilton Accor Marriot InterContinentalCompany Company Company Hotels Group13 Working The Hilton The Accor The Marriot TheEnvironmentCompany Company Company has a InterContinentalprovide a good offers a perfect great working Hotels Group ofworking working environment Companyenvironment environment. which delivers a goodthat helps to generates new workingimprove the ideas towards environment foremployee’s work. the employees. performance.The HiltonCareer The Accor The Marriot TheCompanyOpportunities Company gives Company InterContinentalprovides careercareer provides careerHotels Groupsopportunities toopportunities to opportunities tooffers careerits employees.their staffsits employeesopportunities forwhich willthe current full- secure thetime employees.employeefuture.Hospitality The Hilton The Accor The Marriot TheCompanyCompany gives Company InterContinentalprovides aa great offers a perfect Hotels Groupsgoodhospitality hospitality for serves a goodhospitality towhich helps to customers hospitality thatits customers.increase the (especially quality able tocustomer visit. tourist and attract thetraveller). customers.TrainingProper training Monthly All the Theconducted by training for all employees InterContinentalexperienced staffs will be should be Hotels Groups14 personnel to executed in the trained based organize athe employees Accor on their work training for eachin the Hilton Company. in the Marriot personnel. Company. Company.The HiltonBrand Name The Accor The Marriot TheCompanyCompany Company InterContinentalconsidered as arepresents as a earned a good Hotels Groupsgood brandgood brand brand name. has a good brandamong all thewhen name based onhotels.compared the customerother hotels. support.Work-Life The Hilton In the Accor The Marriot It is noted thatCompany, It is Company both the formerBalance Companydetermined that offers a perfect and current full- provide a greatthe former work-life time employeeswork-lifeemployees had balance. had good work- balance to itsgood work-life life balance in theemployees.balance when InterContinentalcompared to Hotels Group.the currentemployees.The Accor In the Marriot TheTeamwork In the HiltonCompany Company, InterContinentalCompany,offers a good former full- Hotels Groupseverywork time employees employees have aemployeesenvironment had good team good teamwork.have a goodwhich helps to support wheninterpersonalcreate a good compare to therelationship.teamwork. current15 employees.The above mentioned similarities make all the four companies i.e., Hilton, Accor,Marriott and the InterContinental Hotels Group of Companies to look alike from each other. 2. Implications for the Problem2.1 Theoretical ImplicationsThe theoretical implications focuses on the internal commitment of the employees in thehotels as a key point, the moral of the employees and it cannot provide effective external normsin long terms (HUI CHEI, CUI YEE, POOI MEN, & LOO BEE, 2014). 2.2Practical ImplicationsPractical implications is the reality and it occurs if the conditions are fulfilled. The actualresults are called as practical. Implications is the connection between the output and the existingcondition. For example, if the experiment is conducted by the analysts, the collected data willhave practical implication which determines the effectiveness of the specific remedies. Practicalimplications reveals the practical applications for future reference. Hence it should be valuable toexamine the images of society constructs. It address different groups. Determination of practicalimplications with options will help to decide the results.Thus, it is determined that the main implications of this study is that, the primarilyconsidered explanatory model could act as a productive framework. This will help in studyingthe factors which influence the performance of the employees in depth (HUI CHEI, CUI YEE,POOI MEN, & LOO BEE, 2014).16 2.3Managerial ImplicationsBased on the major findings of each company (Hilton, Accor, Marriott andInterContinental group), the administration needs to concentrate on working environment of theircompanies and job security and career growth of their employees. Hence, the aboveconsideration will help to improve the administration progress.Working EnvironmentPhysical working environment, teamwork, administrative perspective toward employeesand quality of work are involved in the working environment. The employees need to create aneffective work connection and good teamwork to attain the objectives of administration. It isdetermined that the teamwork amongst the employees and associates is very essential, rather thangetting supports from their management for all the four companies. Because, teamwork helps anadministration to create mutual and clear vision of what its employees are attempting to produce.In addition, team members identify the working challenges and difficulties faced by theemployees. Therefore, the administrations of all the four companies should try to rectify themand figure out how to work together (YIN et al., 2012).Based on the employees’ reviews, Hilton, Accor and Intercontinental groups offers greatworking environments for its employees to work peacefully and also helps them to think of newideas. In the Marriot Company, there is difference in valuing the employees’ opinion. 2.4RecommendationsThe recommended strategy for the improvement and reduction of the issues is that thestaff practice must be changed towards reducing the waste and the resources conserved.Improving the end use of efficiency. Investing in the costly equipment of energy systems. EMSimplementation for gaining more improvement. Establish a partnership from outside the industryto green the chain (Meade, 2017).17 2.5LimitationsHotel industries have many disadvantages that are listed below, not reducing the wasteand not conserving the resources.The following are the limitations (Meade, 2017):? Not improving the end use efficiency. ? Not investing in cost-effective renewable energy systems. ? No implementation for the energy management system. ? No establishment on the outside fence partnerships there are lot of turnover, need moretraining for the new employees for several times.? Problems that are beyond your control, must have answers.? When some of the employees are unwell, it is required to keep a substitute for him. ? Every worker should be calm when they encounter with the rude visitors.ReferencesHUI CHEI, C., CUI YEE, H., POOI MEN, L., & LOO BEE, L. (2014). FACTORS AFFECTEMPLOYEES’ PERFORMANCE IN HOTEL INDUSTRY. UNIVERSITI TUNKUABDUL RAHMAN.Ideasmakemarket.com,. (2017). Motivational factor for employees in hospitality industry.IdeasMakeMarket.com. Retrieved 16 January 2017, fromhttp://ideasmakemarket.com/2013/05/motivational-factor-for-employees-in-hospitality- industry.htmlMeade, B. (2017). Top 5 Environmental Management Strategies Affecting Your Hotel's BottomLine.YIN, C., FEN, C., MENG, K., YIN, L. and JACK, W. (2012). A STUDY OF EMPLOYEESATISFACTION AND ITS EFFECTS TOWARD LOYALTY IN HOTEL INDUSTRY.[online] Available at: http://eprints.utar.edu.my/615/1/BA-2011-0908018.pdf [Accessed 25Jan. 2017].18 19 "