"Organizational name - Goodstart early learning center 1. What is the purpose of an organization mission statementA mission statement is a brief statement explaining the purpose of existence of anorganization, product and service provided by the organization, target market of theorganization and organization’s USP (Unique selling Point). The scope of mission statement isto inspire employees, Enhance financial performance, guiding corporate decision making andpromoting the company. The mission of Goodstart early learning center is explained in itsvision page under Access and inclusion, Goodstart early learning center’s objective is toprovide children the access to learning in their early stages. Irrespective of their life situationthey must be granted access to learning because early learning has a huge impact on theirfuture. 2. Explain your o r g a n i z a ti o n ’ s structure and communication protocols.The structure of an organization should be designed in a way so that it helps or hinder theorganization toward achieving its goals. In Goodstart early learning center, the organizationfollows the organization structure of a Corporation, which typically includes Board ofDirectors, Officers, Employees and Shareholders or owners (If any). The board of members ofGoodstart early learning center is responsible for creating a Functional organization structurewhich ensures that organization is heading towards achieving its vision and strategicobjectives. With regard to employees it has been explained in its official website that inGoodstart both working professional and volunteers are involved and specific trainingprograms are provided to them. The communication flow with regard to Goodstart earlycenter is downward flow of communication. 3. Explain your knowledge of group facilitation processes including techniques for facilitatinggroup discussion and meeting.Facilitate means to ease a process. Facilitator plans, guides, controls and manages an event ora meeting. He or she has to make sure that the objective of the group is met during the groupfacilitation process. The facilitator must also ensure the involvement of each and every member of the group. The key responsibility as a facilitator is to create the group process andan optimum to ensure the group reaching a successful decision, solution or conclusion. Thevarious techniques for facilitation group discussion and meeting are Icebreakers, MultiVoting,Brainstorming, Delphi technique, Role playing, Concept attainment, etc. Designing a realisticagenda, guiding and controlling the event, Recording the output and acting accordingly areessential to take the event to a successful conclusion. 4. Explain your knowledge of leadership styles and their application in supporting theo r g a n i z a ti o n ’ s mission, objective and values.Different types of Leadership style exist in organization environment. Every leadership stylehas its own advantages and disadvantages. Some organizations have more than oneleadership style based on their needs and sector. The various leadership style areLaissez-Faire, Autocratic, Participative, Transactional and Transformation leadership styles.The transformational leadership style relies on upon level of communication from board ofmembers to meet the objectives. Board of members motivate employees and enhancesproductivity. This style of initiative requires the association of administration to meetobjectives. As mentioned in Goodstart Early learning center website, Goodstart’s Boardensures that the organization’sbehavior is in align with the organization’s mission, objectiveand values. 5. Explain your knowledge of coaching principles and techniques.From management perspective, coaching can be considered as a management style. Theobjective of coaching management style is to train future managers or leaders to actindependently. Encourage people to solve problem themselves rather than seeking advicefrom leaders. The coaching principle involves managers adopting key principle whileexhibiting key competencies. Adopting key principle becomes indispensable if the leader ormanager has to excel as a coach. The main areas in terms of coaching principles are listedbelow;? Coachee’s role? Coach’s role ? Coaching Environment Coach and Coachee working as equals, building the relationship over truth and trust, Coachbeing non-judgmental, Commitment to ongoing support, commitment to action areimportant aspects of coaching principles which has been proved to enhance effectivecoaching. The various coaching techniques are SMART goals, Metamodel, Meta program, etc. 6. Explain your knowledge of the difference between coaching and mentoring.Managers need to clearly differentiate between coaching and mentoring. In simple words, ifan organization is aiming to create a manager with specific competencies to lead theorganization as a manager, it is called coaching; if the organization aims to build a leaderbalancing the professional and personal side of the employee it is called mentoring. Coachingis task oriented whereas mentoring is relationship oriented, Coaching objectives are usuallyshort term and mentoring always aims at long term goals and objectives. Coaching aims atincreasing the performance of the coachee, whereas mentoring aims at developing theindividual. Coaching can be done on any topic or skill immediately, but in mentoring a designphase is essential. 7. Where would you access information on best practice work techniques for your industry?The best practice work techniques for the education industry can be accessed from theInternet sources. Australian government website also provides relevant information aboutevery business sector. The following link https://www.business.gov.au also provides relevantdetails for each business sector. The main techniques to enhance education industry includeregular curriculum assessment, Curriculum designing, implementation of latest pedagogymethods, professional learning networks, Implementation of technology, etc. The variousquality check, standards, code of practice, etc. are also available in the government websitefor success of the business. 8. Explain your knowledge of rostering and timetabling.Rostering refers to the list of personnel in the organization or the list of students enrolled for a course or list of students in a particular classroom. The list of these personnel or studentsalong with the details of time of arrival and departures and other essential details are addedin the list. In a timetable, a specific time and the work to be completed at the particular timeor a class scheduled during the time slot. The major difference between rostering andtimetabling is that in rostering the name of a person is given and the time is specificallyarranged in the timetable. 9. What sources of conflict and stress exist in your industry, and what techniques do you useto address and manage them?In terms of education industry the main source of conflict and stress would be handlingparents and students. Handling the queries of the parents and identifying any issues withregard to their family situation, identify its impact on the student and addressing the issuecontributes to the major stress factor in terms of Education industry. Monitoring the mentaland physical health of the students regularly, updating the curriculum at regular intervals,inspecting the physical environment for any threats are major techniques is implemented toendure safety and eliminate threat. Training the employees is stress handling is also aneffective method to address and manage stress. 10. Explain your knowledge of referral networks.The business referral network is group of networks and each network is a collection oflikeminded businesspersons. This network would help each other in generating new businessopportunities. This type of referral networks are growing rapidly in this digital era. Thesenetworks are used for promotion of product and service, connecting with consumers,recruiting employees, etc. The social networking platform serves as the platform for referralnetworks. The business people connected through these networks also help each other inevery aspect of their respective business and as a whole work in enhancing the growth oftheir business sector. 11. Outline the purpose and key elements of current risk management standards ieAS/NZS ISO310000:2009 Risk management-principles and guidelines.AS/NZS ISO 310000:2009 provides organizations general guidelines to develop riskmanagement frameworks. The principles of risk management include the following;1. Risk management process must aid in creating and protecting the value of organization 2. Risk management must be an integral part of the organization process. 3. Must be part of decision making process4. Must address uncertainty5. Must be structured6. The risk must managed taking all information into consideration7. Must consider internal and external environment8. Must be Transparent9. Must be dynamic10. Facilitate the success of the organizationThe above key principle would help the organization in creating an effective risk managementprocess. 12. List the industry your organization is involved in .locate and identify by full title alllegislation,standards,code of practice and other OHS/WHS authority applicable to yourorganization industry and particular sector specialization.The National Quality Framework (NQF) has been intended to empower ceaseless change oftraining and care benefits crosswise over Australia. One of its essential components is that itsets out a progression of National Quality Standards (NQS) against which all early childrentraining and care administrations will be surveyed and given a rating. The seven quality regions are: 1. Instructive program and practice. 2. Youngsters' wellbeing and security. 3. The physical condition. 4. Staffing game plans. 5. Associations with youngsters. 6. Cooperative organizations with families and groups. 7. Initiative and administration.13. List organizational policies and procedures that are used for risk management.The organizational policies and procedures for risk management are a set of principles whichwould ensure less risk in the work environment to the employees. These procedures include key principle establishment, training to employees, safety checks, upgradation of equipment,etc. Forecasting the risk involved in the business in general, and the risk involved in the jobspecifically, training the employees to be careful in work environment, equipping the workenvironment with safety measures, implementing emergency procedure trainings, makingevery employee aware of safety policy of the organization would enable in risk managementeffectively. 14. Explain the risk management process.The risk management process includes establishing the context, identification of the risk andassessment of risk. Establishing the context refers to identifying all the possible threats. Thethreats are then analyzed; the process to eliminate the threat or the effect of threat isplanned. The threat must be scaled based on its intensity. The Source of the threat mustidentify and the resulting problems as a result of threat must also be considered. The variousidentification types are segregated based on Taxonomy, Objective, Scenario andCommonality. And in certain situation differentiating the risk as tangible risk and intangiblerisk is essential. This differentiation would also help in managing the risk efficiently. 15. Explain the hierarchy of control and considerations for choosing between different riskscontrols, including possible inadequacies of particular risk controls.Every business leader must be aware of the importance of risk control. Every business mustbe equipped with a formal policy to manage risks. The risk control techniques are listedbelow;Avoidance of risk –The first and foremost technique for risk management is to avoid riskbeforehand. Loss Prevention - In this technique, the risk is forecasted and the effect of the risk iscalculated and eliminatedLoss Reduction – In this technique the loss isn’t eliminated but minimizedSeparation – If an organizations office location or business center is found to be at risk, thecenter must be separated and loss can be avoided.Duplication and Diversification are also effective risk management technique.16. Explain the change management process or cycle and strategies for communicating andembedding change.The change management process or cycle constitutes the steps involved in implementing achange and ensuring transition of the organization accordingly. The key elements ofsuccessful change management process include the following steps;? Preparing for change? Managing Change? Reinforcing ChangeCommunicating and embedding the change is crucial in any organization. Effectivecommunication of change and its effects on organization is very important. The employeesmust be explained in detail about the change, which would help them in transitioningaccording to the change. Careful analysis of the audience to be communicated, informationto be communicated and the delivery and time of the communication is crucial in thisregard. 17. Explain how organizational behavior and the external environment can impact on changestrategies.The forces that drive a business are called internal and external environment. The internalenvironment includes people, organization structure, management and other internalconditions. The External environment includes customers, rival organizations, politics,economy, climate, etc. Though external in nature the external factors have huge impact onchange strategies. Ignoring these factors during change management cycle would definitelyhave a negative impact on the process. As mentioned in the change communication process,the time and environment during which the change is communicated plays a major role intransitioning process. Thus, while implementing a change in an organization the externalenvironment in terms of political condition, economy, social conditions, etc. must be takeninto consideration."