"Explain the concept of knowledge management and its role in relationship marketing) . Explain the ways that ICT can support the customer relationship management process in a particular organization. Describe the benefits of customer relationship management in a selected organization. Make justified recommendations for the improvement in customer relationship management for a selected organization. Carry out a stakeholder analysis for a voluntary sector and a public sector organization) Describe the nature of the relationships with customer within two selected not-for-profit organizations. Compare methods used in marketing within the public, private and voluntary sectors Explain the key issues involved in marketing in a selected virtual organization. describe the use of the extended marketing mix in a selected service sector businesses. Explain the difficulties associated with the marketing of services being offered by DHH and suggest ways in which DHH can overcome those difficulties. As we all live of Information in the age explosion, elaborate on the pivotal role played by Information Technology in services marketing management with reference to Distinctive Holiday Homes. Explain the current issues of ethical and social concern to marketers pertaining to the industry of your chosen organization. What is CSR? What is its relevance in today’s organizational context? Explain the concept of CSR with reference to the chosen organization Is there any selected pressure group that influences your chosen organization? If any such group exists, Assess and evaluate the role played by this selected pressure group, any published & broadcast media in influencing the ethical and social marketing policies of your chosen organization. "