"AustraliaDigiZone Mungindi Western 6000 Joel Mary JeniAustraliaSolution for third normal formCompany Name Client Details Staff Details Customer Details Zip codeDigiZone Joseph Mercy Jessy 3000DigiZone John Joice Jennifer 4000DigiZone Imman JohnGiften 5000DigiZone Joel Mary Jeni 6000Company Name Company Address State Zip codeDigiZone Melbourne Victoria 3000DigiZone Glen Niven Queensland 4000DigiZone Fregon South Australia 5000DigiZone Mungindi Western Australia 60008. TestingIn digital marketing services test plan includes the following elements such as,? Situation analysis - In situation analysis, it includes the performance goal, brand perception,Customer insight and internal resources and capabilities of digital marketing services(bordley,2017).? Objectives - It contains five objectives such as sell, speak, save, serve and sizzle in digitalmarketing plan. Sell objectives is used to show the customer acquisition targets.The serveobjective is used to show the customer satisfaction target. The sizzle objectives is used to showthe site visit durations.? Strategy- The strategy is used to summarize the online value proposition, tools, sequence andintegration(Smart Insights, 2017).? Action - The action plain is used to implement the work.? Control - control means modifying, monitoring, measurement, updating and reviewing thedigital marketing plan.? Tactics - The tactics is used to display the digital marketing strategy details. 9. TrainingThe group of people in Digitoze who require training are listed below:1) Development TeamThe development team will be trained to research about the customer and their businessfrom the already existing perfect customer profile created by the company. This willhelp them to keep in mind the earlier experiences of the customer. The group will betrained how to communicate with the delivery team to retrieve effective feedbacks forthe ongoing project.2) Service Delivery TeamThe Service delivery team will be trained to play an effective mediator betweenthecustomer and the development team. They will be trained to ensure customer satisfactionbased on communication.3) ManagementThe management will be trained to implement pre and post sales analysis andimplementation of effective solutions. This will help the overall processes of thecompany to flow smoothly in an order.10. System Change Over System change over method is used for the smooth shift from one process to another in thebusiness activity. It has three methods namely phase implementation, parallel running and directchange over. To enable the „To be? process in the organization it is important to monitor theperformance of the process. The performance of the process should be monitored in a regular mannerto find the issues. If the issues are find then it is important to find the solution for those issues. Thequeries should be processed based on the customer requirements(Greenberg and Kates, n.d.).11. Report to Top ManagementTo The CEO,DigitozeSir,Sub: Report on System Analysis and Design Evaluation The present system of Digitoze is evaluated. During the evaluation process, certain effective andreliable solutions are identified to improve the existing system of the company.The objective is toidentify the drawbacks in the existing system and how to improve it.The key issues identified is that atpresent the company lacks pre and post sales techniques that emphasizes on the customer relationship and their loyalty. The implementationof the additional features can improve the company?s operationalperformance. The other flaws identified are in the documentationof the project reports. The CEO isrequested to consider the findings, to overcome the drawbacks of the existing system.The proposed solution is to overcome the challenges pre and post sales, with the implementationofknow your customerbetter technique, updated information to the client, then implementing the RiskFree Guaranteed Service, being in touch with the clients, and sending confirmation mail and finallycollecting the feedback.The following implementations will effective and optimized communicationwith the client, it will reduce wastage of time on corrections at the final stage.Hoping that the proposed solution is useful to Digitoze in improvingits workflow processes, andcommunication with theclients on the updates and status of the project.RegardsXYZ12. Project Prototype "