"INTERNATIONAL BUSINESS ENVIRONMENTconstant feedback as well as nurture cohesiveness. When the manager faces team issues, theymust diagnose the problem. After that, they must take immediate corrective actions so that theycan avoid serious performance breakdowns. Sponsor is another problem a manager face duringemerging time.Role of managers in cross-cultural and ethical international businessManager of Macquarie Atlas Roads Group is engaged in cross-cultural as well as ethical issuesin international business. When different types people joins an organization, they bring withthem beliefs and values (Izraeli, 2016). These beliefs and values are insufficient to help theemployee succeed in the company. Moreover, culture is something that shapes the behavior andperception of the individuals. Cross-cultural management consists of managing work teams inways that consider the diversities in cultures, preferences as well as practices of customers ininternational and global business context. The managers handle diverse cultures by cross-culturalmanagement. Cross-cultural management is examining the human behavior within the companyfrom a global viewpoint. On the other hand, the managers are responsible for protecting the codeof ethics and assisting others to do so as well. The managers hold positions of authority(Zheng,2010). It makes them accountable for the ethical conduct of those who report them. Aside fromthat, the behavior of employees is monitored by managers by the expectations of MacquarieAtlas regarding appropriate behavior. The creation of ethical code and implementing them isdone by the managers of an organization. These changes and modifications may be in responseto a general purpose based on the knowledge of employees. With the prolonged capacity of all global business all through the latest decades, managers aregoing up against a developing degree of obligations nowadays. The training of Cross-CulturalManagement is imperative for anyone working either all around or in a multicultural space, as itAuthor’s Name:Page 7 of 12 INTERNATIONAL BUSINESS ENVIRONMENTgives the ability to see cultural similarities and differentiations and gives the probability ofchanging in accordance with particular conditions genuinely. Managers are required to overseechallenges; contact and mixed up presumptions originating from multifaceted differences.Remembering the ultimate objective to satisfy the rising essentials of cutting social management,cultural competency is required to get the best out of a multicultural meeting.Analysis of skill development through the discussion of case studies and other workshopactivitiesAccording to the case study, Macquarie Atlas Roads Group of Australia is the renounced globalcompany who is one of the largest operator and developers of private toll roads in the world.Macquarie Atlas Roads Group of Australia has 11 toll roads across the world, and some of theroads are in Australia. To achieve this global sound position, there is a massive skilldevelopment procedure which company has followed. CEO, higher management, humanresource department and employees: these are the working chain of Macquarie Atlas RoadsGroup of Australia Company. Each and every unit has played their role with dedication.Macquarie Atlas Roads Group of Australia often arrange some skill development procedure tomotivate the employee and HR department. On the other hand, Macquarie Atlas Roads Group ofAustralia organize the specific program to enhance the expertise of employee as well as humanresource department (Borissov and Hellier, 2013). HR Department is very much aware ofemployee satisfaction. Macquarie Atlas Roads Group of Australia is one of the companies whopays their employee's bit higher according to their effort. By some motivational program, moresenior management, and human resource department comes to know that, how to handle theterrible situation when the working pressure is very high. Along with that, Macquarie AtlasRoads Group of Australia frequently arranges some technological campaign. With the help ofAuthor’s Name:Page 8 of 12 INTERNATIONAL BUSINESS ENVIRONMENTthis campaign employee, managers and human resource department become aware of the latesttechnology about their concerned field. This process helps Macquarie Atlas Roads Group ofAustralia to enhance the revenue. Customer satisfaction is one of the essential criteria of everycompany, and Macquarie Atlas Roads Group of Australia has maintained these norms correctly.Client feedback of Macquarie Atlas Roads Group of Australia is very optimistic. The concerned team of Macquarie Atlas Roads Group of Australia is much aware of customersatisfaction. They investigate their developed roads very frequently. Leadership skill ofMacquarie Atlas Roads Group of Australia is very practical to maintain their service procedure.Every team leader of the concerned team communicates with their employee and motivates everytime. It is one of the optimistic significance of good leadership management (Borissov andHellier, 2013).Besides that, when the recruitment process is concerned, the human resourcedepartment of Macquarie Atlas Roads Group of Australia recruit the best employees dependingon their educational and working skill. Nevertheless to say that this can help the Macquarie AtlasRoads Group of Australia to reach their goal and create their market position unyielding ratherthan their rival construction company. Also, Macquarie Atlas Roads Group of Australia providesome policies to satisfy their employee. The company provides medical insurance for theiremployee, and some good employees get awarded at the end of the every financial year. Thesenorms motivate the employees very much, and they become much dedicated to their companyand this is the beneficial side for Macquarie Atlas Roads Group of Australia. With the help ofskills as mentioned above Macquarie Atlas Roads Group of Australia has managed to reach theirgoals very quickly, and the turnover isAuthor’s Name:Page 9 of 12 "